Shipping Policy

At Cape Horn, we strive to provide a reliable and efficient shipping service to ensure the satisfaction of our customers. Below, we outline our shipping policy to provide transparency and ensure a positive experience:

1. Processing Time:
- All orders will be processed within 1 to 2 business days after confirmation and verification.

2. Shipping Days:
- Shipments are made from Monday to Friday, excluding holidays.
- No shipments are made on holidays, as courier services often have limited hours and do not guarantee delivery.

3. Shipping Addresses:
- It is the customer's responsibility to provide the correct and complete shipping address when placing an order.
- Cape Horn is not responsible for shipments delivered incorrectly due to misspelled or incomplete addresses.

4. Delivery Time:
- The estimated delivery time is based on information provided by the courier and may vary depending on the location and external conditions.
- Cape Horn is not responsible for delays caused by factors beyond our control, such as adverse weather conditions, logistics issues with the courier, or unforeseen circumstances.

5. Shipment Tracking:
- A tracking number will be provided once the order has been shipped.
- Customers can track their orders through the tracking service provided by the courier.

6. Damages during Shipping:
- Cape Horn will make every effort to carefully pack products to prevent damage during shipping.
- In the event of receiving a damaged product, the customer should contact our customer service within 5 business days of receipt to arrange for a return or replacement.

7. Policy Changes:
- Cape Horn reserves the right to make changes to this shipping policy. Changes will be posted on our website and will take effect immediately.

By placing an order at Cape Horn, the customer accepts and understands the terms and conditions outlined in this shipping policy. We strive to provide exceptional service and are available to address any questions or concerns related to shipping.